Terms & Conditions

These Terms apply to all contracts for cleaning and related facility services between [Cleanora GmbH] — REPLACE with confirmed legal entity — ("Cleanora") and its business customers ("Client"). Consumer contracts are not covered by this template and require separate consumer-protection provisions.

A binding contract is formed when Cleanora issues a written quote and the Client confirms acceptance in writing (including email), or when both parties sign a service agreement. Verbal agreements are not binding until confirmed in writing.

The specific services, frequency, staffing levels and pricing are set out in the individual service agreement or quote accepted by the Client. Any changes to scope must be agreed in writing and may affect pricing.

Prices are as stated in the applicable quote, exclusive of statutory VAT unless stated otherwise. Invoices are payable within [14 days] — REPLACE with agreed payment terms — of the invoice date. Late payment entitles Cleanora to charge statutory default interest pursuant to § 288 BGB.

The Client must provide safe, timely access to the premises, and disclose any known hazards, restricted areas or special handling requirements in advance. Cleanora is not liable for delays caused by denied or restricted access.

Ongoing service agreements run for the term stated in the individual agreement and renew automatically unless terminated with [30 days] — REPLACE with agreed notice period — written notice before the end of the then-current term. One-off services may be cancelled up to [48 hours] — REPLACE — before the scheduled date without charge; later cancellations may incur a fee of [50%] — REPLACE — of the quoted price.

Cleanora maintains commercial liability insurance covering damage caused by its staff in the ordinary course of providing services, up to the policy limits disclosed on request. Cleanora’s liability for slight negligence is limited to foreseeable, contract-typical damage. Liability for intent, gross negligence, and injury to life, body or health remains unlimited as required by law. The Client must report any damage within [48 hours] — REPLACE — of discovery.

If a service is not performed to the agreed standard, the Client must notify Cleanora promptly (in text form) so that the issue can be rectified, typically by a re-clean at no additional charge within [5 business days] — REPLACE. Statutory warranty rights under §§ 634 ff. BGB apply where the contract qualifies as a Werkvertrag.

Both parties agree to keep confidential any non-public business information obtained in the course of the engagement, and to ensure staff with site access are bound by equivalent confidentiality obligations.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (e.g. natural disaster, pandemic-related restrictions, strikes, government action).

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction, to the extent legally permissible, is [Berlin] — REPLACE with the registered seat of Cleanora GmbH.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall not be affected.